Trident Insurance Terms of Business
Our Services.
We are an independent intermediary dealing with a range of Insurers. We are authorised by the Financial Services Authority and offer both commercial and personal lines insurances which are non investment contracts. We will advise and make a recommendation for you, after we have assessed your 'demands and needs'. We will arrange your insurance to meet your requirements and help you with any ongoing changes you have to make.
Introductions.
We have a select group of companies, all fully regulated and compliant in their registered fields, who we can introduce you to, in areas where we do not offer a service. It must be accepted that we will not advise on any products these companies recommend, nor complete any forms on your behalf. We will only introduce you if you have indicated you would like us to make contact on your behalf. You will be, should you wish to purchase any products offered by these companies, a client of those companies and subject to their respective terms of business. We may receive a commission from these companies for any introduction.
Information Disclosure.
It is your duty to disclose all circumstances material to the insurance being requested. Any failure to disclose facts material to the insurance could invalidate your insurance cover, and mean that part or all of a claim may not be paid.
Data Protection.
For the purpose of the Data Protection Act 1998, the data Controller in relation to the personal data you supply is Advanced Insurance Centres Limited. Information you provide about yourself and others will be used for insurance administration, including renewals. We may pass it to a credit provider who may check it with a credit agency. By continuing with payment for the premium you are confirming that you are authorised to consent for the personal data, which you have provided about yourself and others to be used in this way. If you do not wish this information to be used for these purposes please inform us immediately.
Our Charges.
In addition to separate charges levied by the respective Insurers, Advanced insurance Centres Limited trading as Trident Insurance will make charges to cover administration, a full list of which will be supplied on request. Subject to the complexity of the cover required and the time taken negotiating with Insurers a search fee will be applied. For net rated products where a quote offered to us as an intermediary is net we will in turn charge a flat 12.5% commission on the gross premium to our clients. At the point of Renewal where we find a better policy at a more economic rate and are required to Re-broke the cover, we will apply a search fee will be applied. This like with new business will be subject to the complexity of the cover required and the time taken negotiating with Insurers.
Non Payment of Premiums
If any cheque, card or credit agreement payment is dishonoured and no alternative method of payment is agreed, then cover will be cancelled immediately after a 7 day notice warning. No refund of moneys received will be returned, as the deposit covers the Insurers minimum 'Time on risk' charges ( explained in the policy documents), our own fees for the initial placement of the business and our general handling and administration costs.
Cancellations
Before deciding to cancel any policy you are advised to call us to seek our advice. The policy can be cancelled at any time throughout its duration, but you must confirm your telephone call to us in writing. All documents must be returned to us promptly as refunds can not be issued until we are in receipt of these documents. Your Insurer will make a charge as indicated in your policy documents for the period prior to cancellation. In addition we will charge a cancellation fee of 8% of the total annual cost, together with our charge, subject to time spent, to effect a new policy and / or renewal fee. This will not be refundable. Where any other related policies will be cancelled with the main policy, a refund will only be applicable if cancelled within 14 days of receipt of the documents. Should a claim occur during the period of cover, then full premiums and charges may become payable. Please note that refunds of less than ?15 will not be issued. Any requests for cancellation should be sent to Trident Cancellations Advanced House, 374-376 High Road, Ilford, Essex. IG1 1QP.
Who Regulates Us
Advanced Insurance Centres Limited, trading as Trident Insurance, Advanced House, 374-376 High Road, Ilford, Essex, IG1 1QP is authorised and regulated by the Financial Services Authority ( FSA ). Our FSA register number is 306128. Our permitted business is: Non investment insurance contracts. You can check this on the FSA's Register, by visiting their website www.fsa.gov.uk/register or by contacting them on 0845 606 1234
Advanced Insurance Centres Limited Complaints Procedure
It is our intention to provide you with a high level of customer service at all times. If you should wish to make a complaint about our service, advice or administration, we have a formal complaints procedure. In the first instance you should either contact us in writing to: Trident Complaints, Advanced Insurance Centres limited, Advanced House, 374-376 High Road, Ilford, Essex, IG1 1QP or by phone 0800 038 9000. Please address you complaint to the Managing Director. Where we are unable to resolve your complaint by the next business day after receipt of the complaint, we will send a written acknowledgement within 5 business days giving the name of the person handling the complaint. Within 4 weeks of receiving a complaint we will send you either: 1. A final response: or 2. A holding response, which explains why we are not in a position to resolve the complaint and we will indicate we will make further contact, which will be no later than 8 weeks after the initial receipt of the complaint. Our final response will either: A. Accept your complaint in total or in part, and we will give an explanation and/or redress where appropriate: or B. Reject your complaint and we will explain our reasons why. Should you not be satisfied with our final response, you may refer your complaint to the Financial Ombudsman Service. Please note: Only private customers with a turnover of less than ?1 million, can refer their complaints to the Financial Ombudsman Service. Are we covered by the Financial Services Compensation Scheme (FSCS)? Yes we are covered by the FSCS. You may be entitled to compensation if we can not meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first ?2000 and 90% of the remainder, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.
Addresses and numbers for your information
Financial Ombudsman Service, South Quay Plaza, 83 Marsh Wall, London, E14 9SR Tel:. 020 7964 1000, Fax: 020 7964 1001 email: compalint.info@financial-ombudsman.org.uk
Financial Services Compensation Scheme, 7th Floor, Lloyds Chambers, I Portsoken Street, London E1 8BN Tel: 020 7892 7300, Fax: 020 7892 7301, email: enquiries@fscs.org.uk
Advanced insurance Centres Limited trading as Trident Insurance, Advanced House, 374 -376 High Road, Ilford , Essex, IG1 1QP Tel: 0800 038 9000, Fax 020 8911 1444 |
